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Frequently Asked
Questions

How does the AI conversational bot work?

Our AI conversational bot is a powerful tool designed to enhance your dental practice's efficiency and patient engagement. It operates by utilizing advanced natural language processing (NLP) technologies, which enable it to understand and respond to patient inquiries in real-time with remarkable accuracy. Whether a patient is asking about available appointment times, treatment options, or general information, the bot can provide prompt, relevant responses that feel personalized and human-like.The bot integrates seamlessly with your existing sales and management tools, making it an invaluable addition to your practice.

It automates a range of tasks, such as appointment scheduling, answering frequently asked questions, and managing follow-up communications. This automation ensures that your patients receive immediate, personalized attention, improving their overall experience and increasing their likelihood of accepting treatment plans.

By handling these routine interactions, the AI bot significantly reduces the administrative burden on your staff, allowing them to focus more on delivering high-quality patient care. This not only enhances operational efficiency but also contributes to higher patient satisfaction and retention rates. Ultimately, our AI conversational bot helps you provide a superior patient experience while driving growth and success for your dental practice.

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What Kind Of Support Do You Provide?

At CMC, we offer comprehensive support to ensure your dental practice runs smoothly. With all our plans, you’ll receive live chat support available 24/7, every day of the week, so you’re never without assistance when you need it most. For those on our Elite plan, we provide dedicated support from a CMC automation specialist who will work closely with you to optimize your systems, troubleshoot any issues, and help you get the most out of our solutions.

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How Do I Get Started?

Getting started with CMC is simple and straightforward. Begin by scheduling a demo with us by selecting one of our Essentials or Elite plans. This will give you an in-depth look at how our solutions can revolutionize your dental practice. Once you've chosen a plan, one of our experienced CMC Conversational Experts will reach out to you. They’ll discuss your practice's unique needs and guide you through how CMC’s innovative tools and strategies can help your clinic close more cases efficiently and effectively.

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How Secure Is My Customer Data?

At CMC, we take the security of your customer data extremely seriously. Your data is stored in nondescript facilities that adhere to military-grade security protocols, ensuring that only authorized personnel can access it. We implement robust encryption measures, with your data being encrypted and backed up daily across multiple redundant data centers to provide maximum protection.

Whenever you access your online data, it is encrypted using SSL technology—the same advanced security protocols utilized by leading online banks. This ensures that your data remains safe and secure during transmission.Additionally, we hold our team to the highest standards of cybersecurity. Regular audits and assessments are conducted to ensure we stay on the leading edge of security practices, safeguarding your data against any potential threats. At CMC, your data's safety is our top priority.

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Is CMC HIPAA Compliant?

Absolutely. At CMC, we are fully committed to protecting the privacy and security of your patients' sensitive information. Our software is not only HIPAA verified but also fully compliant with all relevant regulations, ensuring that your dental practice adheres to the highest standards of data protection.

Every time you access your online data, it is encrypted using SSL technology—the same level of security that online banks employ. This means your data is protected during transmission, ensuring it remains secure and confidential.Moreover, we take cybersecurity very seriously. We hold our team to the highest standards, conducting regular audits and assessments to ensure that our systems remain at the forefront of cybersecurity practices.

Our goal is to provide you with peace of mind, knowing that your patient data is in safe and capable hands with CMC.

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Can I Cancel My Account At Any Time?

Yes, at CMC, we understand that circumstances can change, and we want to make it easy for you to manage your subscription. If you ever decide that CMC isn’t the best fit for your business, you can cancel your subscription at any time directly from your account settings. The process is straightforward and designed to be hassle-free.

Additionally, if you prefer personalized assistance, our dedicated live support team is always available to help. Simply reach out to them, and they will guide you through the cancellation process, ensuring that your experience is as smooth and seamless as possible. We’re here to support your business needs, whatever they may be.

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What Platforms Do You Integrate With?

At CMC, we prioritize flexibility and adaptability, which is why our platform integrates seamlessly with over 100 tools through Zapier. This extensive range of integrations ensures that CMC can easily connect with the existing tools and software your dental practice relies on, streamlining your operations and enhancing efficiency.For our Elite members, we go a step further by offering custom integrations tailored to meet the unique needs of your practice.

Whether you require specific functionality or a more complex integration, our team is ready to assist. Simply reach out to your dedicated CMC dental sales management software expert, who will work closely with you to develop and implement the ideal integration solution for your practice. We're here to ensure that CMC fits perfectly into your workflow, helping you achieve your business goals with ease."

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Have more questions? Contact us by clicking below to see how CMC can help your dental practice Close More Cases

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