Challenges

• High Advertising Costs: Ponce Dental Studio was spending heavily on Google and social media ads without seeing a proportional return on investment.

• Low Conversion Rates: A large volume of leads wasn’t translating into scheduled consultations, impacting the practice’s revenue potential.

• Inconsistent Follow-Up: Lead management was inconsistent, with missed opportunities due to a lack of structured follow-up, resulting in a low show rate for scheduled consultations.

Our Solution

Closing More Cases restructured Ponce Dental Studio’s entire approach to patient acquisition and conversion by implementing the following:

1. Appointment Setting Services: Our trained appointment setters engaged and pre-qualified each lead to ensure consultations were booked with patients ready and able to proceed with treatment. By introducing structured follow-up protocols, we significantly increased show rates. Making 10,000 phone calls made a big impact on Ponce Dental Studio's s

2. CRM Automation: We customized a CRM system to streamline lead management, follow-up reminders, and patient engagement, allowing for seamless tracking and real-time insights into lead status and conversion rates.

3. Optimized Marketing Strategy: Working closely with Ponce Dental Studio’s team, we refined their digital marketing approach to target high-intent patients, optimizing ad spend across channels. This increased lead quality while lowering the cost per acquisition.

4. Sales Training & Conversion Coaching: We trained Ponce’s team on effective patient communication and conversion strategies, improving close rates by equipping staff with techniques to build trust and handle objections.

Results

• Higher ROI on Ad Spend: Ponce Dental Studio saw a 3x increase in return on ad spend as lead conversion improved dramatically.

• Improved Show Rates: Show rates for scheduled consultations rose significantly, with a structured follow-up system minimizing missed appointments.

• Revenue Growth: The consistent flow of qualified leads led to a 40% increase in revenue from high-value cases, boosting profitability and ensuring a predictable pipeline of new patients.

• Reduced Cost per Lead: By refining targeting and ad strategies, the cost per lead decreased by 30%, making marketing spend more efficient.

Conclusion

Through Closing More Cases’ strategic appointment setting, CRM automation, and targeted marketing, Ponce Dental Studio transformed its patient acquisition approach. This resulted in a steady stream of high-quality consultations, increased treatment acceptance rates, and greater financial returns, positioning Ponce Dental Studio for sustainable growth.